From generic AI to company-specific knowledge
- The problem
- Employees use generic AI tools, but the answers do not reflect the company's processes, internal documents, product information or policies.
- The solution concept
- An assistant that retrieves relevant information from approved company documents and gives grounded answers, with source references and access controls.
- What we would measure
- Time spent searching for information, answer accuracy, how often questions are escalated, and adoption by the team.
The business does not necessarily need to train its own model from scratch. It needs AI that can use the right internal knowledge safely and reliably.
